Returns Policy

Racquetsolutions.co.uk Returns Policy Any faulty stringing machines within 12 months warranty will collected via courier (usually Parcel Force) from a confirmed address free of charge. There must be somebody present at the address between the hours of 9am – 5pm. Racquetsolutions.co.uk will specify a date for collection between Mondays – Friday. Products must be returned to us within 14 days of purchase. Please enclose a COPY OF THE INVOICE and a covering letter explaining what the problem is and whether you would like a refund or a replacement. A copy of the e-mail confirmation is not sufficient and does not count as a proof of purchase. If you do not include all of the necessary paperwork then the refund or replacement of your goods maybe delayed or not be completed. Racquetsolutions.co.uk recommends that you send all items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then Racquetsolutions.co.uk will accept no responsibility if the parcel is lost or damaged. If you believe that you have been sent the incorrect item, please first call us on 07735 429398. If we agree to credit your postage, you will also need to enclose a receipt for your postage so that we can refund you, failure to produce a valid receipt for the postage may result in us not refunding the full amount to you. If you do not call to have your postage refund authorised then the postage charge may not be credited. If you are unhappy with a product purchased from racquetsolutions.co.uk, please return it with a description of why you are unhappy to: Returns Dept Racquetsolutions.co.uk Park Road West Chester CH4 8BQ United Kingdom Telephone: 07735 429398